Privacy Policy
Effective date: August 12, 2026
Carolina Housing Solutions, LLC (“Carolina Housing Solutions,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect information submitted through our websites, landing pages, forms, phone calls, email, and text messaging.
Information We Collect
We may collect information you provide directly, including your name, phone number, email address, street address, ZIP code, project timing, home characteristics, budget readiness, decision-maker information, appointment preferences, and other details you choose to share about your accessibility or home-elevator project.
We may also collect limited technical information such as IP address, browser type, device information, referring page, pages viewed, and form activity through cookies, analytics, advertising, and security tools.
How We Use Information
- Respond to inquiries and determine whether your home may be a fit for our services.
- Schedule, confirm, and manage a Home Elevator Planning Visit.
- Prepare recommendations, estimates, project scopes, and follow-up communications.
- Provide installation, warranty, maintenance, repair, and customer-support services.
- Improve our website, advertising, customer experience, and business operations.
- Protect against fraud, misuse, and security threats and comply with legal obligations.
Calls, Email, and Text Messages
If you provide contact information, we may contact you about your inquiry or project. Where you separately consent to marketing text messages, we may send occasional educational or promotional messages. Consent to marketing messages is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Transactional communications related to an active inquiry, appointment, or project may still be sent as permitted by law.
When We Share Information
We may share information with service providers that help us operate our CRM, websites, communications, scheduling, analytics, advertising, payments, permitting, installation, and customer service. We may also share information with manufacturers, subcontractors, inspectors, financing providers you choose to engage, or other project partners when needed to evaluate or complete your project. We may disclose information when required by law, to protect rights or safety, or as part of a business transaction.
Cookies and Advertising
Our pages may use cookies, pixels, and similar technologies to measure performance, understand site usage, prevent abuse, and improve advertising. Your browser may allow you to block or delete cookies. Some features may not work properly if cookies are disabled.
Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, legal, accounting, warranty, and project records. We use reasonable administrative, technical, and physical safeguards, but no transmission or storage system can be guaranteed completely secure.
Your Choices
You may ask to review, correct, or delete personal information we maintain, subject to legal and operational requirements. You may unsubscribe from marketing emails using the link provided and opt out of marketing texts by replying STOP.
Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy periodically. The effective date above shows when it was last revised.
Contact Us
Carolina Housing Solutions, LLC
40 Odell School Road, Concord, NC 28027
Phone: 704-397-4559
Email: [email protected]